Reviews

  • Exceptional Workmanship!
    I was really pleasantly surprised when I called Penning Plumbing in the morning to find out when I might get someone out to my house to take a look at a leaky pipe and make arrangements to fix it. I received a call back from Levi in the early afternoon offering to stop by and take care of the leak. Levi quickly scoped out the issue, offered me several repair options, then once the choice was made and water was turned off, he began to move damaged pipe and replace it. Within a few hours the job was finished. Extremely satisfying experience! Levi brought a wealth of skills and experience with him along with all the tools and supplies he needed to finish the job.

    - Michael J.

    Grand Rapids, MI
  • Great service, gave me a lot of options on pricing
    Will be using them again, very satisfied with service.

    - Ali H.

    Grand Rapids, MI
  • Very happy with the work and customer service. Needs to be noted, that we had original contracted with one of their competitors (Service Professor) to do an install.
    SP called Wednesday afternoon, the day the install was schedule, informed us they were behind and could not make it out until Monday. Not sure how going from behind on Wednesday means rescheduling Monday, but that was the best I could get from Service Professor. I contacted Penning and the assured me they would be able to complete by end of day Thursday, which they did.

    - David N.

    Kentwood, MI
  • Very Satisfied
    Levi was thorough and explained the different options for our repair. Very personable young man.

    - Paula V.

    Kentwood, MI
  • Excellent total service
    Levi and his helper did a wonderful job of removing the old sink, cleaning around the sink interface, installing the new sink, reinstalling the new faucet from last July, and then cleaning up everything. He answered all my questions while working. He also found the cause of pipes banging during the washing machine startup and installed 2 new hangers. My wife was grateful.

    - Ronald M.

    Grand Rapids, MI
  • Levi was very nice and serious about meeting the need of the customer.
    Levi was a very nice caring welcoming guy providing the services needed. I would have given him all fives however he forgot to plug my garbage disposal back up and I thought that it was broken.

    - Dawn A.

    Kentwood, MI
  • Trustworthy
    Top flight options and services every time.

    - Jack F.

    Grand Rapids, MI
  • Penning Plumbing Heating & Cooling boiler furnace check-up
    Frank from Penning Plumbing Heating & Cooling did an excellent job checking my boiler furnace to make sure it was running efficiently prior to winter. Thank you.

    - Paul B.

    Grand Rapids, MI
  • Good job. No pressure to choose most expensive option. Advised me as if I was family.
    Service was prompt, courteous and professional. As always!

    - Cindy H.

    Caledonia, MI
  • Everything looks great!
    Thank you for doing a great job! I appreciate it very much!

    - Linda V.

    Kentwood, CA
  • A Job Well Done
    Darryl is fantastic. He always seems genuine and knowledgeable when servicing my RTU. Please thank him for a job well done.

    - David M.

    Grand Rapids, MI
  • Same Day Appointment
    Was able to get “same day” appointment. Levi was very courteous, and explained everything, before he began working.

    - Rick S.

    Hudsonville, MI
  • Great As Usual
    Very good work.

    - Timothy L.

    Grand Rapids, MI
  • Adam was Excellent
    Adam was excellent, very professional. Overall very satisfied with our service.

    - Mark J.

    Grand Rapids, MI
  • Knowledgeable and Courteous
    Penning has been our go-to for plumbing and HVAC for years. They have consistently provided the information we need, fixed problems, and helped our home be comfortable. The service technicians have uniformly been agreeable and courteous. I wouldn’t hesitate to call them.

    - Bill H.

    Grand Rapids, MI
  • Very good all around
    We have used Penning Plumbing for several years and have always been happy with their service.

    - Kenneth F.

    Grand Rapids, MI
  • Excellent Work
    AS usual, quick professional service and they fixed the problem the same day. I would highly recommend.

    - Grace C.

    Grand Rapids, MI
  • Customer Since 1995!

    Explained my needs...willing to follow up.

    Been customer since 1995!

    - Katie C.

    Kentwood, MI
  • Knowledgeable workers.. Very friendly.
    Professional workers. Knowledgeable.

    - Beverly S.

    Kentwood, MI
  • Had Penning for 30 years or more..

    had penning for 30 years or more.. do annual furnace and AC checkups.

    information above. Servicemen are always pleasant and take shoes off

    - Genevieve B.

    Ada, MI
  • Always Dependable
    Every time I use Penning I am impressed by their professionalism, friendliness and everything is neat and clean when they finish. They explain all your repair options upfront so no guessing or surprises. Would highly recommend them. Brad is terrific!

    - Marylou B.

    Ada, MI
  • Excellent Company
    I have used Penning for all of my plumbing and heating purchases, repairs and annual furnace inspection for many years. I would highly recommend. Their service people do a great job and are kind, courteous and professional.

    - Carol A.

    East Grand Rapids, MI
  • Trustworthy
    Penning service is always professional, courteous and knowledgeable. I highly recommend.

    - Veronica M.

    Grand Rapids, MI
  • The Service Was Excellent
    The service was excellent. We will recommend Penning Plumbing to anyone.

    - Larry R.

    Jenison, MI
  • Very Professional
    Brad and the other gentleman with him (sorry I didn't get his name) were very professional. They explained everything that they were doing and made sure I understand what had happened and what the next steps would be to fix the problem.

    - Janet W.

    Wyoming, MI
  • Annual Boiler Checkup
    Darrell is always good to work with and does a great job.

    - Harry T.

    Grand Rapids, MI
  • Service call on Sump Pump
    Great work. They came out and fixed a faucet (in addition to addressing the sump pump issue) and were fast and efficient. They diagnosed a problem we did not know we had and prevented us from having to call them out again in a month or two. Very pleased!

    - David W.

    Grand Rapids, MI
  • Service was done promptly and to perfection.
    I am a regular customer, and have always been very happy with the service performed.

    - Steven V.

    Grand Rapids, MI
  • Frank did a fantastic job
    All facets of service were excellent. Thank you.

    - David C.

    Grand Rapids, MI
  • Friendly and professional
    Excellent service.

    - Deb I.

    Grand Rapids, MI
  • Excellent service
    Main office and plumbers were so professional.

    - Carol T.

    Sparta, MI
  • HVAC repair
    Penning came out quickly and has helped resolve a nagging HVAC issue. Great communication and follow up after the initial repair call.

    - Sam B.

    Grand Rapids, MI
  • Very Pleased
    Brad was terrific! We told Brad that our DTE bill had tripled in one month this summer, so he looked for a leak. And he found one by using a liquid and looking for bubbles. He found a leak and corrected it. This was a leak that could not be smelled. We are very appreciative!

    - Jim B.

    Grand Rapids, MI
  • Will Recommend
    The service tech was very nice and helpful.

    - Thomas W.

    Grand Rapids, MI
  • Excellent work
    Very pleased with the work - staff listened to my concern, went through the furnace, and diagnosed the issue. The fix was clearly explained along with the cost, and I was then shown the system working properly. Very courteous, professional, and I appreciated his being willing to wear a mask in the house. It's not pleasant, but really hit home. I will absolutely recommend and I have done so in the past.

    - Matthew D.

    Grand Rapids, MI
  • Friendly and helpful.

    We trust Penning.

    - Jack F.

    Grand Rapids, MI
  • Very Satisfied
    Appreciated the fast service I received! The gentleman were friendly and answered my many questions! They were very thorough with the work they had to do and left no mess! Thank you for a job well done!

    - Jack P.

    Kentwood, MI
  • Friendly, professional service

    Did an efficient professional job and even let my 4 yr. old grandson tell him his life story..

    - Doug S.

    Wyoming, MI
  • One of a kind
    This company is fabulous. We had a tough emergency in a 1910 house with a leaking lead pipe in the wall. Frank came right on time, gave us a common sense solution at a fair price, and then he did the work. We will stick with them for future plumbing problems because they were simply terrific.

    - Rebecca S.

    Grand Rapids, MI
  • The only way to go!
    Penning is my go to place for plumbing issues and parts.

    - Don C.

    Kentwood, MI
  • Very helpful and fixed what needed to be fixed
    Daryl was very helpful and knowledgeable.

    - Linda B.

    MI
  • Greatest!!

    Based on the notes that the previous owner of my house left for me, I decided to continue on with Penning Plumbing, and I couldn't be happier with their service and professionalism. Not only did they know my home's equipment, they also shared valuable knowledge on how to maintain it properly. I can't thank them enough!

    - Veronica M.

    Grand Rapids, MI
  • Good Work!

    I like them. I recommend Penning Plumbing Heating & Cooling.

    - Peter P.

    MI
  • Great, prompt and friendly service

    My water heater burst from the top and the force then burst a main water line in my basement. Of course, this happened on a Sunday. I called the 24 hour emergency line and the repairman, Brad, was here at 8:30 am on Monday. Brad was awesome and didn’t even take a break until the job was completely fixed. He is a hard worker with a great personality and work ethic. Would highly recommend this company. I have used their services for years and they are top notch!

    - Carol A.

    MI
  • Knowledgeable workers. Very friendly.

    They make recommendations when necessary and keep my air conditioner in great condition.

    - Beverly S.

    MI
  • Furnace, water heater check

    On time, friendly technicians, very thorough.

    - Theresa V.

    MI
  • The Very Best Ever!

    Have used Penning for all my plumbing, heating, and cooling needs for over 15 years. Their work is always excellent. You may pay a little more, but you definitely get your money's worth of service and parts. The office staff is professional, kind, and efficient. Penning has always gone way above and beyond anytime I've ever had a mechanical problem by addressing it as immediately as humanly possible. Love that I can rely on them. My sincere thanks to the entire staff!

    - Adele D.

    MI
  • Thank you for your commitment

    Thank you for your prompt service

    - Kelly S.

    MI
  • Best quality and fast.

    When I first saw our new hot water heater I thought we had purchased a work of art, great job.

    - Tom S.

    MI
  • Everything about the service I receive from Penning has been outstanding!!

    From my first inquiry as to improving my heating system, to the most recent system correction, has been one of the most gratifying and comforting arrangements, Ever!! The entire staff is Friendly, Professional and Personable! I am more than satisfied with All the work they’ve done to make my home heating and cooling experience one of comfort and without worry!

    - Jacqueline C.

    MI
  • Excellent service delivered with a smile

    Penning has been my vendor of choice for many years for my plumbing service needs.. They always provide prompt,, courteous and reliable repair to our family!

    - Lonnie Z.

    MI
  • Great service

    Efficient and professional. When I asked questions, he took time to answer them.

    - Beverly J.

    MI
  • Excellent service by Tech.

    The serviceman who visited us was thorough, communicated well, and assured that we were satisfied before he left.

    - James B.

    MI
  • Great Job

    I was very appreciative of the speed that the company responded to my needs.

    - Jim M.

    MI
  • As always professional service

    Best of the best.

    - Kim T.

    MI
  • Good Service

    They are good at getting things sorted out.

    - Ron D.

    MI
  • Will call Penning again

    The gentleman did what he could and tried more than once to keep the cost down, he had good manners.

    - Laura P.

    MI
  • Very thorough

    Adam was very helpful and let us know what we needed to be careful with (propane pipe danger) let us know what needed to be done, minimum and maximum. He was awesome for trying to figure out what to do with the CRAZY bad set-up we have (ask him) 😯 excellent professional and thorough. Thank you Adam

    - Janean J.

    MI
  • Great service from Frank

    Frank is a great guy to work with. He did an excellent job of replacing a toilet for us. He put in one that met all of our requirements and needs.

    - David Y.

    Grand Rapids, MI
  • Holiday Help

    From when I called for service until the new water heater unit was installed (on Thanksgiving Eve!) the Penning staff were courteous, friendly and informative. I always rely on Penning for all equipment services!!

    - Rebecca R.

    MI
  • Replaced toilet and pipe

    The installer did a great job. He was professional and very nice.

    - Jason H.

    MI
  • Great job!

    Adam did not leave until he was sure the issue was solved!

    - Matt K.

    MI
  • They're willing to work with you to make it right.
    I had a broken pipe behind the wall of a shower and because there weren't any shut-off valves in front of the shower, I had to shut off the water to the entire house. I'd never used Penning before, but they came up in a Google search as highly rated, so gave them a call. Frank came out and immediately installed shut-off valves so that we could get the water back on, and then he gave me an estimate for the full job to be done at a later time when it could fit his schedule. I had a couple days to review the estimate, and since it looked to be a fairly quick job, I felt it was too high, so I called Frank to discussed it and he and I came to a new estimate, which he got approved from management. He came out a few days later and finished the job perfectly and quickly. Frank is the best and if the rest of the plumbing professionals are like him, I can definitely recommend them, but don't be afraid to talk through the estimate if you think it's too high. They're willing to work with you to make it right.

    - Gary G.

    MI
  • I can't speak highly enough of Brads great service!
    Brad was absolutely fantastic, personable, professional, and knowledgeable are just a few words I'd use to describe him. He came and fixed our water heater in an incredibly timely fashion, presented multiple options and prices, explained how things worked and even helped with having the city water valve be taken care of by the city.

    - Spencer P.

    MI
  • I highly recommend them
    They are amazing love them I highly recommend them for jobs.

    - Kekoa R.

    MI
  • Thanks Brad and Penning Plumbing.
    Brad was very helpful. Explained everything. Got us up and running in a few hours. Very polite and helpful. We now have running water again and a new water heater. They even offer the service of helping with water cleanup. Very good experience. Thanks Brad and Penning Plumbing.

    - Genie

    MI
  • Good Service & Good Products
    We received good service and good products and they did the work quickly with little disruption to our daily lives.

    - Robert L.

    Grand Rapids, MI
  • Professional, polite, & friendly
    Jeff fixed my pilot on my gas logs.  He was professional, polite, and friendly.  He did an excellent job.

    - Sandy W.

    MI
  • The best!
    I don't remember how we selected Penning for some work many years ago, but we have never looked back. Always accessible, always reliable, always courteous. Steve was here today for our furnace checkup and noticed --and remediated - a potential future problem with our incoming gas line. Just the best!

    - Bob

    Grand Rapids, MI
  • I truly appreciate this company
    I contacted Penning Plumbing for repair of an outside faucet - they not only sent someone within two hours of my call, but the technician they sent, was courteous, helpful, and respectful. I truly appreciate this company, as so many out there are just about the money. I would highly recommend Penning Plumbing for all of your plumbing needs.

    - Sheri S.

  • We were impressed by the quick response
    We were impressed by the quick response to our request our service and the very good service man who did a quick and very good job. We will certainly call Penning in the future if the need comes up.

    - John D.

  • Brad was wonderful! Very prompt and professional.
    Brad was wonderful! Very prompt and professional. He fixed my toilet in no time. I had called three other plumbers prior to calling Penning and they were scheduling two weeks out. Penning was able to fit me in right away and I am grateful to have found them! I recommend Penning Plumbing and I will use them again!

    - Elisa B.

  • keep up the excellent work!
    Steve’s customer Jeff G. wanted Steve and his boss’s to know what a great, talented, hard working technician he is.. Jeff said he bought an Eco-bee thermostat and it was a nightmare until Steve came over and helped him. Jeff also mentioned Steve has been there before and he was equally impressed that time too. Jeff wanted Penning Plumbing to know he will call us again if the need arises because of Steve being employed by Penning, keep up the excellent work!

    - Jeff G.

  • ...he did an amazing job.
    Thank you for sending out Adam, to look at our issues. Another set of eyes, was valuable and he did an amazing job.

    - The Kellers

  • He did everything right.
    Brad was sweet and helpful and cleaned up after himself. He did everything right. Thank you Penning Plumbing for employing such wonderful people from the office to the technicians.

    - Mary J.

  • Steve was very pleasant & enjoyable! For sure 5 stars!
    Service technician Steve was very pleasant & enjoyable! For sure 5 stars!

    - Mrs. Z

  • 5 stars to EVERY Penning employee that has ever been to my home! Penning does a great job!
    5 Stars for EVERY Penning Employee! Been a customer of Penning Plumbing & Heating for over 10 years. 5 stars to EVERY Penning employee that has ever been to my home! Penning does a great job!

    - Caroline Z

  • Took his time to answer questions & explain everything & his customer service was awesome!
    Bill is a great technician!! Took his time to answer questions & explain everything & his customer service was awesome!

    - David W

  • Mike was great! He called back right away!
    10 stars out of 1 through 5 stars! She added that Joe & Frank did a great job, they were polite and courteous! Mike was great! He called back right away!

    - Dorothy B

  • Steve found the problem after the cleaning & answered all questions! He went over the top!!
    Service was excellent in every way! Steve found the problem after the cleaning & answered all questions! He went over the top!!

    - Stuart M

  • The staff is knowledgeable and capable

    Whenever we have called, the service people have showed up and completed the job, efficiently

    - Robert W.

    MI