Reviews

"Definitely Satisfied"

Frank solved my problem quickly and professionally. Definitely satisfied.

They came in less than an hour from me calling. I especially appreciate my plumber, Frank, for his friendly, professional and timely repairs.

Paula H. Grand Rapids, MI

"Plumbing Issues"

When I called for service they were at my house within the hour! Came back the next day and completed the work and explained everything they were doing! Brad was very nice and very professional. Thank you for being available to help us!

Jean F. Grand Rapids, MI

"Water Heater Install"

Penning did a great job with our water heater installation. Tech was professional and arrived as scheduled. He explained thoroughly my options with recommendations. Upon completion he explained operation of the water heater. Very happy with Penning and recommend it’s services.

Mike M. East Grand Rapids, MI

"Adam did a great job, he was very friendly and courteous."

Adam did a great job, he was very friendly and courteous. Great job and am very happy with the service and manpower

Cliff M. Grand Rapids, MI

"Penning arrived within an hour and replaced the pump to stop further water from flooding our lower level."

We had an emergency with a sump pump failure and Penning arrived within an hour and replaced the pump to stop further water from flooding our lower level. Levi was very courteous and compassionate!!

Margie D. Comstock Park, MI

"Repair of leak"

great job; tech explained options and attempted the least cost option first; damage caused by water over a 8 year period required replacement of component parts

Gary F. Grand Rapids, MI

"Great Service"

Service rep Daryl was great.he was very friendly and helpful.

Tom B. Grand Rapids, MI

"Brad does a great job - always"

Had a unit board replaced a month ago, but furnace ran constantly, called Penning and they resolved the problem, spider we'd. Third time in 30 yes. this has happened. I would recommend Penning as very professional and not overly expensive.

Christy N. Jenison, MI

"Great Service."

Darryl went WAY out of his way to help us on Christmas eve - twice. After the initial fix in the afternoon, he came back at 10PM after he had put his little ones to bed for Christmas. With a smile and enthusiasm. The clogged vent outside was probably one of the contributing problems and it had been overlooked, but within the context of the holiday and a blizzard, we were very impressed and pleased.

Steve L.

"We were happy with the total experience."

Frank did an excellent job in explaining to us what our options were. He completed the tasks in a timely manner and was very customer oriented in the time he was here. We knew we needed some work done on our plumbing as the house is 36+ years old. We were not ready for the cost. Like everything else, prices have gone up. We would not hesitate to call Penning again.

Robert D.

"Basic System Physical Boiler"

Frank did a great job. He checked my Boiler system and made sure it was working properly at this time.

Paul B.

"Total Experience"

Penning was responsive and Adam the technician was friendly and professional and did a great job. Thank you

John T. Grand Rapids, MI

"Great Service"

All needs were taken care of so quickly!

Kris J. Grand Rapids, MI

"Outstanding"

Frank has been here before. He is very capable and easy to work with.

Robert W. Rockford, MI

"Excellent service from Levi"

Levi arrived on time and did a great job of diagnosing the problem with our kitchen faucet, and fixed it. He cleaned up after and was very courteous. This was the 3rd time he has handled a plumbing problem for us.

Ronald M. Grand Rapids, MI

"Employees Brad and Brandon were knowledgeable, efficient and friendly!"

Employees Brad and Brandon were knowledgeable, efficient and friendly!

Sherri J.

"Brad does a great job - always"

Had our new tankless water heater, installed by Penning, and they did an excellant job. Walked me through the process step by step! Thanks as a satified customer!

Christy N. Jenison, MI

"The technicians that came to my house were courteous and knowledgable. I appreciate the pricing and work options."

They also did a great job in identifying another issue as they were working so it wouldn't cost me another service fee. Instead they contacted me and I agreed to have it repaired on the spot. While this is a rental property I want to take top notch care of my property in service of my clients and good stewardship of my house. Thank you for coming to do the work in a very timely fashion.

Katherene G. Grand Rapids, MI

"Satisfied with Service"

Your technician Frank is most professional and efficient! His manner is very friendly, he seems like a very sweet man! His work is done well, and service oriented. I’m always satisfied and confident of Penning’s service!, and most grateful I chose them !!

Jacqueline C. Comstock Park, MI

"The job was done on time and in a professional manner."

We were very happy that Penning Plumbing was able to fit us in their schedule so quickly. Levi and O'Dallas were here on time and conducted themselves in a professional manner. They took the time to put cloth runners down on our carpeting so as to not soil them as they walked back and forth through our house. My wife and I are very highly satisfied with the work they did.

Robert D. Kentwood, MI

"Friendly, knowledgeable and timely"

Got home from vacation and had a leaky water heater. Penning set up appointment immediately for me. Everyone from receptionist to Frank our technician was friendly and knowledgeable. Always use Penning. Definitely would recommend

Lisa A. Grand Rapids, MI

"ALL IS GOOD"

PERSON WAS ON TIME AND KNEW EXACTLY HOW TO CHECK MY AC. BEEN A CUSTOMER FOR OVER 30 YEARS.

Genevieve B. Ada, MI

"5 Stars for All Categories"

I've been a customer for many years and have always been completely satisfied with the high quality of service. All the Penning experts with whom I've worked have been extremely professional, knowledgeable efficient and informative.

Mike D. Grand Rapids, MI

"Satisfied Client"

I've been using Penning since I bought my home in 2018. The service is excellent. I recommend them every chance I get.

Veronica M. Grand Rapids, MI

"Great response time"

Hot and no time to be without AC. Within an hour I had a tech at my door and when he left the AC was working.

Steve R. Caledonia, MI

"The service I received was better than expected"

I wasn't pressured into doing more than needed. When I have a future need, Penning will be the service I choose.

Rose B. Wyoming, MI

"I love Lorraine."

I love Lorraine. She is so helpful and patient and kind.

Former Client

"Frank was very courteous and helpful."

Frank was very courteous and helpful. He answered all my questions. Gave us the same report condition on our old a/c.

Former Client

"Did a great job in a timely manner."

We are very pleased with the work done. We were given options as to how we wanted our job done. The work was completed neatly and correctly. Thanks!

Joni J. Grand Rapids, MI

"Exceptional Service and People."

We've been using Penning for years. Always great service and friendly people. I highly recommend them.

Arch S. Grand Rapids, MI

"Highly Recommended service"

I truly appreciate their prompt response, quality work and professionalism. I have full confidence in their knowledge and recommendations.

Joseph E. Kentwood, MI

"Outstanding"

Great response. Came over to turn natural gas line to house off. Even offered assistance to contractor to help move gas line. Top Notch.

Roger J. Grand Rapids, MI

"Tech was great"

the gentleman that came to work on our issue was very timely, very respectful, very quick and very knowledgeable. I was referred to Penning by another company and I will continue to use them for our facility!!

Garren C. Grandville, MI

"Excellent Job"

Brandon told me what needed to be done. Showed me my options. And finished the quickly.

Thomas V. Grand Rapids, MI

"Fixed emergency leak"

They were at my house within a half hour of my emergency call. They were profession yet courteous and explained everything as they went. The plumbing leak was repaired correctly and in a timely manner. I would highly recommend their service.

Sharyn D. Wyoming, MI

"Excellent Service"

Excellent service and friendly employees

Marge B. Grand Rapids, MI

"Excellent Service"

Excellent service and friendly employees

Marge B. Grand Rapids, MI

"Excellent Technical, Communication and Service Work"

Levi was the best service provider we have had! His communication skills were excellent in keeping us informed on what he was doing. His technical skills were very strong, too - he was even able to determine a sump pump issue and return several days later to replace it as well. And he took great care to minimize the mess of taking out our old water heater and installing the new one. We would highly recommend him for anyone!

Scott & Judith Grand Rapids, MI

"Prompt Service"

It got fixed very promptly.

Doug P. Wyoming, MI

"Fixed wires on my air conditioner and restored hot water to my basement shower."

Darrell did wonderful work, kept me updated on everything he did. I specifically asked for Darell as he also installed my water heater in 2019.

Rebecca P. Comstock Park, MI

"Service was great"

Service was great, Penning was able to send Derrell out to us day of the call when our AC unit crapped out on a 100f day. He was fast proficient and professional. He got our unit cleaned and running and was able to give a quote on other services we were interested in. Penning Plumbing is on my go to list to call for great services with plumbing, heating / cooling and more.

Nick N. Grand Rapids, MI

"Very Good Professional Service"

Water Heater Replaced

John H. Jenison, MI

"Great Emergency Service came to my home 30 minutes after requesting service"

Great Service

Chuck Z. Ada, MI

"Timely Appointment, Two Good Plumbers"

Next day service, and Brad and Brandon showed up and checked all the projects on my list. I am really happy with the quality of the work, and how relieved I am that it was all finished that day. Thanks, guys!

Amy M. Grand Rapids, MI

"Technician explained procedures, he was friendly and respectful"

All went well

Sylvia M. Grand Rapids, MI

"Totally Happy"

I'm always satisfied with Penning Plumbing, they go over and beyond to help me out. I highly recommend them.

Carol N. Kentwood, MI

"Everything was taken care of, clean and welldone."

Franks work was perfect----fast and just all well done very clean.

Robert G. Kentwood, MI

"Excellent Service"

Very thorough in identifying the problem, offered several solutions to fix with recommendation for best choice.

Susan L. Grand Rapids, MI

"Great service in an emergency"

Great service in an emergency I water heater one oats called a couple of places remembered I had bought my last one from you so I went there they were able to take care of me the others couldn’t and your guy showed up on time stayed here until he got it done so I had hot water before the day was over I couldn’t be happier thank you very much

"

"

They were able to come out the same day which was wonderful. He was very professional and respectful of me and our home. Definitely recommend them.

Joelynne S.

"Fast Response"

Total service was great. They were quick to have someone come out, and the technician arrived at the time estimated to me. Adam was very helpful and honest with the work that was needed and my options. Would recommend and work with them again.

Lisa T. Grand Rapids, MI

"Excellent Service!"

Penning is the best! Customer over 20 years. Technicians explain everything so that you can understand. Great service! They made an effort to come as soon as possible. I highly recommend Penning.

Marianna S.

"A+ Service"

I called in the afternoon to have service on a leaking kitchen sink and they were out to my house by 9 AM the next day. Levi was extremely professional, friendly and got the leak fixed in no time. In and out in less than 20 mins! Perfect! I would definitely use Penning again and would recommend to all in need of their service! A job well done to all who assisted in making this a pleasant experience!! Thank you all

Leann P.

"Professional Worskmanship"

They got er done

Craig M. Ada, MI

"Hot water heater was repaired"

Very Happy with work.

Patsy H. Grand Rapids, MI

"The summary includes the repair on Wed April 6th."

I was notified by phone that the repair person was on their way. Levi proved very efficient, honest and thorough. We discussed cost and he made clear what would be charged (as in a service fee) on top of repairs. I was satisfied knowing the cost. I was surprised that repair was done in short order & the area all cleaned. I am very satisfied wt the whole process & will recommend Penning to everyone. It s the first time in a long time that a repair job went well & I wasn’t overcharged & under-serviced! Thank you .

Cynthia M. Kent City, MI

"Great work. Easy going employees. Quick Service."

I am eager to recommend Penning plumbing to anyone. I made an appointment and the team came the very next day to fix my problem. Thank you.

Jenna I. Kentwood, MI

"Delivered results as promised"

Delivered results as promised & stayed within the quoted amount

Pat C Grand Rapids

"Response time was excellent !"

Response time was excellent and service tech very helpful and professional

Lisa D Jenison, MI

"Solved the problem for us"

Levi did a great job!

Kim W Rockford, MI

"Made things very easy!"

The response time was very fast and they sent out a guy the next day! They gave me a good quote and made things very easy!

Andrea R Grand Rapids, MI

"They were incredibly prompt."

I called them at noon and by 1pm there was a technician at my door. By 3pm the parts were collected and the furnace was fixed. That's impressive.

Les W Grand Rapids, MI

"They both went above and beyond helping me"

So Pleased ! Brandon first allowed me to text a picture of the problem to his personal cell phone and got someone with more sump pump experience involved. They both went above and beyond helping me determine alternatives to take care of my problem. They are great guys and I would have them back for other plumbing problems.

Sally B Grand Rapids, MI

"Excellent service and eager to solve our issues"

Repairman was very knowledgeable and fair. Was generous in his assessment of the problem and repair. Did what was necessary only without forcing or coercing me into repairs or parts that weren't needed to fix my furnace. Will definitely call them in the future for our needs and would highly recommend them to friends as very and dependable, trustworthy, and understanding to the customers needs.

John P Kentwood, MI

"All ways a good experience with Penning"

Adam came to check.out a leaky faucet. In my laundry room. Very very helpful. All ways a good experience with Penning.

Jeff B Wyoming, MI

"I am very satisfied with our service"

We had furnace upkeep done. I am very satisfied with our service and we’ve renewed our yearly plan.

Amy T Byron Center, MI

"Always Great Service"

Service is always great -- fast and thorough. We are provided with a good explanation of the issue and what are options are. The problem is always handled to our satisfaction. The service tech is always very professional and knowledgeable, as well as friendly. It makes it easy to continue working with Penning.

Greg W Ada, MI

"Thanks for your help."

Thanks for your help.

Douglas F Grand Rapids, MI

"Excellent"

What a pleasure to have plumber and helper in house. Got here on a Sunday earlier than expected, diagnosed problem, got financial help from Bradford White, put in a new water heater faster than I expected and left nothing behind. Went over the bill and the heater with me, until he knew I understood everything. Please clone him!

Diane H. Byron Center, MI

"Levi did a great job"

Levi did a great job, will recommend to all. Thank you for a job well done.

David C Grand Rapids, MI

"They were up front letting me know exactly what I needed and how much it would cost"

They were up front letting me know exactly what I needed and how much it would cost an everything that would have to do to make the repairs

Sara S Grand Rapids, MI

"Excellent service !"

Darrel did a great job of finding the problem and correcting it.

Donald H Grand Rapids, MI

"Friendly and efficient service"

Everything got fixed quickly and easily. Thanks!

Cathy K Grand Rapids, MI

"Great job on New Water Heater"

Great service, polite, honest and the product works great.

Jeshua J. Grandville, MI

"Always courteous and quick"

We have used Penning for our force air and boiler systems in our house and they have always come through for us. Techs are always courteous and get things done quickly.

Jason S. Grand Rapids, MI

"Solid friendly service"

Solid friendly service. I would recommend this company and have used them for years.

Mark G Grand Rapids, MI

"Always get the job done."

Always get the job done. We use them for heating, cooling and plumbing. Have never been dissatisfied. Highly recommend them.

Scott C Wayland, MI

"Definitely will call Penning for any plumbing problems in the future."

Definitely will call Penning for any plumbing problems in the future.

Called 3 other competitors and they wanted to schedule me out to the next week sometime. My floor drain was plugged and I couldn't use any plumbing because the water would come up the floor drain, I called Penning and was told the next available person would be sent right away. Brad called me asking what the problem was in detail and said he would be here in an hour. When he came he was very polite, explained the different options in detail and let me pick which level of service I wanted. Brad was very consciencous in cleaning up after he was through and a great person to explain in detail what he did. Definitely would call again for any plumbing problems.

Darlene D Grandville, MI

"Great company!"

Great company!

Friendly and professional! Job is always well done

Steve D Caledonia, MI

"Called and Lavon was very helpful"

Would recommend this company

Helen O. Grand Rapids, MI

"We trust Penning for all our needs!"

Penning was available to schedule our appointment within hours. The office staff is friendly, helpful and understanding. Levi arrived promptly and discussed what needed to be done. He made suggestions and found a few issues that saved us from future problems.

Barbara H. Grand Rapids, MI

"Very professional and Very Communicative"

Very professional and very communicative. Highly recommend.

Mark D Grand Rapids, MI

"A1 Top notch great organization"

I like them!

Timothy L. Grand Rapids, MI

"Always impressed with their service!"

Friendly, knowledgeable and helpful service. They have been my “go to” company for years.

Carol A. East Grand Rapids, MI

"Been customer for 30 years. Very satisfied"

Very pleased with service and employees.

Genevieve B. Ada, MI

"Levi was amazing"

Fast and friendly. Helpful and quick to diagnose. I will use Penning again.

Lee W. Kentwood, MI

"Prompt follow-up on issues"

Good service folks, nice to work with too.

Harry T. Grand Rapids, MI

"Over-all, great job! Service tech (Frank) was very respectful, options were clearly presented, completed installation appeared of high quality."

Over-all, great job! Service tech (Frank) was very respectful, options were clearly presented, completed installation appeared of high quality. Unfortunately we lost significant pressure for our hot water faucet in the kitchen 2nd to sediment in galvanized piping occlusion. I have identified & cleared the obstructions on the floor around the 8 foot pipe leading to the kitchen faucet from the "T" coming from the hot water heater to the elbows where it goes up through the kitchen floor below the sink. I have contacted the intake person at Penning and she is having a tech come back out to the house to replace the pipe in hope to regain the pressure to the hot water faucet in the kitchen. This will served as a temporary fix until we can afford having all the galvanized piping replaced in the basement.

Matt K. Grand Rapids, MI

"Fantastic Job"

I was very appreciative that the dispatcher worked with me to get someone to my house who was vaccinated. We have a 2 yr. old and are quite protective of his well being. She did a great job setting us up with a vaccinated technician.

Frank did an A++++ job as per my tenant! And Frank did an excellent job explaining my repair options to me so I could make a choice that would fit my needs and my budget. Plus I appreciated very much that he was vaccinated and wore a mask. Thank you Frank. I hope when I need further work done you will be available.

Katherene G. Grand Rapids, MI

"The rep was really good at explaining the problem & how to prevent it from happening again."

The rep was really good at explaining the problem & how to prevent it from happening again.

Kirk B. Grand Rapids, MI

"Great Service"

Always done right! The people at Penning are very knowledgeable and have always done a great job for us.

Judy M. Grandville, MI

"We were very Satisfied with the technicians work. Very professional man."

Only negative is when setting up a time for service, I was told it could be either today or tomorrow. The dispatcher will call you 15 minutes prior to their arrival. That is an inconvenience to wait around, not knowing when a technician will arrive. (Which day and which time).

Mike M. Byron Center, MI

"I am happy with the quick response and service."

I called in the morning. Within an hour, a serviceman arrived. He fixed the problem and suggested another service. Dry happy with this service.

Susan Y. Grand Rapids, MI

"Frank was courteous, friendly."

Frank explained the options so I could decide and after work was performed on the outside faucet he explained the shut off that was installed. I did voice my dislike of the category of listings from bronze to platinum. It makes it difficult to make decisions because it feels like the job is based on cost instead of a professional recommendation that would meet my needs.

Randy B. Kentwood, MI

"Satisfied with service."

Technician was friendly.

Beatrice P. Kentwood, MI

"Levi was great."

Helpful, patient, solutions-oriented.

Stacy S. Grand Rapids, MI

"Exceptional Workmanship!"

I was really pleasantly surprised when I called Penning Plumbing in the morning to find out when I might get someone out to my house to take a look at a leaky pipe and make arrangements to fix it. I received a call back from Levi in the early afternoon offering to stop by and take care of the leak. Levi quickly scoped out the issue, offered me several repair options, then once the choice was made and water was turned off, he began to move damaged pipe and replace it. Within a few hours the job was finished. Extremely satisfying experience! Levi brought a wealth of skills and experience with him along with all the tools and supplies he needed to finish the job.

Michael J. Grand Rapids, MI

"Great service, gave me a lot of options on pricing"

Will be using them again, very satisfied with service.

Ali H. Grand Rapids, MI

"Very happy with the work and customer service. Needs to be noted, that we had original contracted with one of their competitors (Service Professor) to do an install."

SP called Wednesday afternoon, the day the install was schedule, informed us they were behind and could not make it out until Monday. Not sure how going from behind on Wednesday means rescheduling Monday, but that was the best I could get from Service Professor. I contacted Penning and the assured me they would be able to complete by end of day Thursday, which they did.

David N. Kentwood, MI

"Very Satisfied"

Levi was thorough and explained the different options for our repair. Very personable young man.

Paula V. Kentwood, MI

"Excellent total service"

Levi and his helper did a wonderful job of removing the old sink, cleaning around the sink interface, installing the new sink, reinstalling the new faucet from last July, and then cleaning up everything. He answered all my questions while working. He also found the cause of pipes banging during the washing machine startup and installed 2 new hangers. My wife was grateful.

Ronald M. Grand Rapids, MI

"Levi was very nice and serious about meeting the need of the customer."

Levi was a very nice caring welcoming guy providing the services needed. I would have given him all fives however he forgot to plug my garbage disposal back up and I thought that it was broken.

Dawn A. Kentwood, MI

"Trustworthy"

Top flight options and services every time.

Jack F. Grand Rapids, MI

"Penning Plumbing Heating & Cooling boiler furnace check-up"

Frank from Penning Plumbing Heating & Cooling did an excellent job checking my boiler furnace to make sure it was running efficiently prior to winter. Thank you.

Paul B. Grand Rapids, MI

"Good job. No pressure to choose most expensive option. Advised me as if I was family."

Service was prompt, courteous and professional. As always!

Cindy H. Caledonia, MI

"Everything looks great!"

Thank you for doing a great job! I appreciate it very much!

Linda V. Kentwood, CA

"A Job Well Done"

Darryl is fantastic. He always seems genuine and knowledgeable when servicing my RTU. Please thank him for a job well done.

David M. Grand Rapids, MI

"Same Day Appointment"

Was able to get “same day” appointment. Levi was very courteous, and explained everything, before he began working.

Rick S. Hudsonville, MI

"Great As Usual"

Very good work.

Timothy L. Grand Rapids, MI

"Adam was Excellent"

Adam was excellent, very professional. Overall very satisfied with our service.

Mark J. Grand Rapids, MI

"Knowledgeable and Courteous"

Penning has been our go-to for plumbing and HVAC for years. They have consistently provided the information we need, fixed problems, and helped our home be comfortable. The service technicians have uniformly been agreeable and courteous. I wouldn’t hesitate to call them.

Bill H. Grand Rapids, MI

"Very good all around"

We have used Penning Plumbing for several years and have always been happy with their service.

Kenneth F. Grand Rapids, MI

"Excellent Work"

AS usual, quick professional service and they fixed the problem the same day. I would highly recommend.

Grace C. Grand Rapids, MI

"Customer Since 1995!"

Explained my needs...willing to follow up.

Been customer since 1995!

Katie C. Kentwood, MI

"Knowledgeable workers.. Very friendly."

Professional workers. Knowledgeable.

Beverly S. Kentwood, MI

"Had Penning for 30 years or more.."

had penning for 30 years or more.. do annual furnace and AC checkups.

information above. Servicemen are always pleasant and take shoes off

Genevieve B. Ada, MI

"Always Dependable"

Every time I use Penning I am impressed by their professionalism, friendliness and everything is neat and clean when they finish. They explain all your repair options upfront so no guessing or surprises. Would highly recommend them. Brad is terrific!

Marylou B. Ada, MI

"Excellent Company"

I have used Penning for all of my plumbing and heating purchases, repairs and annual furnace inspection for many years. I would highly recommend. Their service people do a great job and are kind, courteous and professional.

Carol A. East Grand Rapids, MI

"Trustworthy"

Penning service is always professional, courteous and knowledgeable. I highly recommend.

Veronica M. Grand Rapids, MI

"The Service Was Excellent"

The service was excellent. We will recommend Penning Plumbing to anyone.

Larry R. Jenison, MI

"Very Professional"

Brad and the other gentleman with him (sorry I didn't get his name) were very professional. They explained everything that they were doing and made sure I understand what had happened and what the next steps would be to fix the problem.

Janet W. Wyoming, MI

"Annual Boiler Checkup"

Darrell is always good to work with and does a great job.

Harry T. Grand Rapids, MI

"Service call on Sump Pump"

Great work. They came out and fixed a faucet (in addition to addressing the sump pump issue) and were fast and efficient. They diagnosed a problem we did not know we had and prevented us from having to call them out again in a month or two. Very pleased!

David W. Grand Rapids, MI

"Service was done promptly and to perfection."

I am a regular customer, and have always been very happy with the service performed.

Steven V. Grand Rapids, MI

"Frank did a fantastic job"

All facets of service were excellent. Thank you.

David C. Grand Rapids, MI

"Friendly and professional"

Excellent service.

Deb I. Grand Rapids, MI

"Excellent service"

Main office and plumbers were so professional.

Carol T. Sparta, MI

"HVAC repair"

Penning came out quickly and has helped resolve a nagging HVAC issue. Great communication and follow up after the initial repair call.

Sam B. Grand Rapids, MI

"Very Pleased"

Brad was terrific! We told Brad that our DTE bill had tripled in one month this summer, so he looked for a leak. And he found one by using a liquid and looking for bubbles. He found a leak and corrected it. This was a leak that could not be smelled. We are very appreciative!

Jim B. Grand Rapids, MI

"Will Recommend"

The service tech was very nice and helpful.

Thomas W. Grand Rapids, MI

"Excellent work"

Very pleased with the work - staff listened to my concern, went through the furnace, and diagnosed the issue. The fix was clearly explained along with the cost, and I was then shown the system working properly. Very courteous, professional, and I appreciated his being willing to wear a mask in the house. It's not pleasant, but really hit home. I will absolutely recommend and I have done so in the past.

Matthew D. Grand Rapids, MI

"Friendly and helpful."

We trust Penning.

Jack F. Grand Rapids, MI

"Very Satisfied"

Appreciated the fast service I received! The gentleman were friendly and answered my many questions! They were very thorough with the work they had to do and left no mess! Thank you for a job well done!

Jack P. Kentwood, MI

"Friendly, professional service"

Did an efficient professional job and even let my 4 yr. old grandson tell him his life story..

Doug S. Wyoming, MI

"One of a kind"

This company is fabulous. We had a tough emergency in a 1910 house with a leaking lead pipe in the wall. Frank came right on time, gave us a common sense solution at a fair price, and then he did the work. We will stick with them for future plumbing problems because they were simply terrific.

Rebecca S. Grand Rapids, MI

"The only way to go!"

Penning is my go to place for plumbing issues and parts.

Don C. Kentwood, MI

"Very helpful and fixed what needed to be fixed"

Daryl was very helpful and knowledgeable.

Linda B.

"Greatest!!"

Based on the notes that the previous owner of my house left for me, I decided to continue on with Penning Plumbing, and I couldn't be happier with their service and professionalism. Not only did they know my home's equipment, they also shared valuable knowledge on how to maintain it properly. I can't thank them enough!

Veronica M. Grand Rapids, MI

"Good Work!"

I like them. I recommend Penning Plumbing Heating & Cooling.

Peter P.

"Great, prompt and friendly service"

My water heater burst from the top and the force then burst a main water line in my basement. Of course, this happened on a Sunday. I called the 24 hour emergency line and the repairman, Brad, was here at 8:30 am on Monday. Brad was awesome and didn’t even take a break until the job was completely fixed. He is a hard worker with a great personality and work ethic. Would highly recommend this company. I have used their services for years and they are top notch!

Carol A.

"Knowledgeable workers. Very friendly."

They make recommendations when necessary and keep my air conditioner in great condition.

Beverly S.

"Furnace, water heater check"

On time, friendly technicians, very thorough.

Theresa V.

"The Very Best Ever!"

Have used Penning for all my plumbing, heating, and cooling needs for over 15 years. Their work is always excellent. You may pay a little more, but you definitely get your money's worth of service and parts. The office staff is professional, kind, and efficient. Penning has always gone way above and beyond anytime I've ever had a mechanical problem by addressing it as immediately as humanly possible. Love that I can rely on them. My sincere thanks to the entire staff!

Adele D.

"The staff is knowledgeable and capable"

Whenever we have called, the service people have showed up and completed the job, efficiently

Robert W.

"Thank you for your commitment"

Thank you for your prompt service

Kelly S.

"Best quality and fast."

When I first saw our new hot water heater I thought we had purchased a work of art, great job.

Tom S.

"Everything about the service I receive from Penning has been outstanding!!"

From my first inquiry as to improving my heating system, to the most recent system correction, has been one of the most gratifying and comforting arrangements, Ever!! The entire staff is Friendly, Professional and Personable! I am more than satisfied with All the work they’ve done to make my home heating and cooling experience one of comfort and without worry!

Jacqueline C.

"Excellent service delivered with a smile"

Penning has been my vendor of choice for many years for my plumbing service needs.. They always provide prompt,, courteous and reliable repair to our family!

Lonnie Z.

"Great service"

Efficient and professional. When I asked questions, he took time to answer them.

Beverly J.

"Excellent service by Tech."

The serviceman who visited us was thorough, communicated well, and assured that we were satisfied before he left.

James B.

"Great Job"

I was very appreciative of the speed that the company responded to my needs.

Jim M.

"As always professional service"

Best of the best.

Kim T.

"Good Service"

They are good at getting things sorted out.

Ron D.

"Will call Penning again"

The gentleman did what he could and tried more than once to keep the cost down, he had good manners.

Laura P.

"Very thorough"

Adam was very helpful and let us know what we needed to be careful with (propane pipe danger) let us know what needed to be done, minimum and maximum. He was awesome for trying to figure out what to do with the CRAZY bad set-up we have (ask him) 😯 excellent professional and thorough. Thank you Adam

Janean J.

"Great service from Frank"

Frank is a great guy to work with. He did an excellent job of replacing a toilet for us. He put in one that met all of our requirements and needs.

David Y. Grand Rapids, MI

"Holiday Help"

From when I called for service until the new water heater unit was installed (on Thanksgiving Eve!) the Penning staff were courteous, friendly and informative. I always rely on Penning for all equipment services!!

Rebecca R.

"Replaced toilet and pipe"

The installer did a great job. He was professional and very nice.

Jason H.

"Great job!"

Adam did not leave until he was sure the issue was solved!

Matt K.

"They're willing to work with you to make it right."

I had a broken pipe behind the wall of a shower and because there weren't any shut-off valves in front of the shower, I had to shut off the water to the entire house. I'd never used Penning before, but they came up in a Google search as highly rated, so gave them a call. Frank came out and immediately installed shut-off valves so that we could get the water back on, and then he gave me an estimate for the full job to be done at a later time when it could fit his schedule. I had a couple days to review the estimate, and since it looked to be a fairly quick job, I felt it was too high, so I called Frank to discussed it and he and I came to a new estimate, which he got approved from management. He came out a few days later and finished the job perfectly and quickly. Frank is the best and if the rest of the plumbing professionals are like him, I can definitely recommend them, but don't be afraid to talk through the estimate if you think it's too high. They're willing to work with you to make it right.

Gary G.

"I can't speak highly enough of Brads great service!"

Brad was absolutely fantastic, personable, professional, and knowledgeable are just a few words I'd use to describe him. He came and fixed our water heater in an incredibly timely fashion, presented multiple options and prices, explained how things worked and even helped with having the city water valve be taken care of by the city.

Spencer P.

"I highly recommend them"

They are amazing love them I highly recommend them for jobs.

Kekoa R.

"Thanks Brad and Penning Plumbing."

Brad was very helpful. Explained everything. Got us up and running in a few hours. Very polite and helpful. We now have running water again and a new water heater. They even offer the service of helping with water cleanup. Very good experience. Thanks Brad and Penning Plumbing.

Genie

"Good Service & Good Products"

We received good service and good products and they did the work quickly with little disruption to our daily lives.

Robert L. Grand Rapids, MI

"Professional, polite, & friendly"

Jeff fixed my pilot on my gas logs.  He was professional, polite, and friendly.  He did an excellent job.

Sandy W.

"The best!"

I don't remember how we selected Penning for some work many years ago, but we have never looked back. Always accessible, always reliable, always courteous. Steve was here today for our furnace checkup and noticed --and remediated - a potential future problem with our incoming gas line. Just the best!

Bob Grand Rapids, MI

"I truly appreciate this company"

I contacted Penning Plumbing for repair of an outside faucet - they not only sent someone within two hours of my call, but the technician they sent, was courteous, helpful, and respectful. I truly appreciate this company, as so many out there are just about the money. I would highly recommend Penning Plumbing for all of your plumbing needs.

Sheri S.

"We were impressed by the quick response"

We were impressed by the quick response to our request our service and the very good service man who did a quick and very good job. We will certainly call Penning in the future if the need comes up.

John D.

"Brad was wonderful! Very prompt and professional."

Brad was wonderful! Very prompt and professional. He fixed my toilet in no time. I had called three other plumbers prior to calling Penning and they were scheduling two weeks out. Penning was able to fit me in right away and I am grateful to have found them! I recommend Penning Plumbing and I will use them again!

Elisa B.

"keep up the excellent work!"

Steve’s customer Jeff G. wanted Steve and his boss’s to know what a great, talented, hard working technician he is.. Jeff said he bought an Eco-bee thermostat and it was a nightmare until Steve came over and helped him. Jeff also mentioned Steve has been there before and he was equally impressed that time too. Jeff wanted Penning Plumbing to know he will call us again if the need arises because of Steve being employed by Penning, keep up the excellent work!

Jeff G.

"...he did an amazing job."

Thank you for sending out Adam, to look at our issues. Another set of eyes, was valuable and he did an amazing job.

The Kellers

"He did everything right."

Brad was sweet and helpful and cleaned up after himself. He did everything right. Thank you Penning Plumbing for employing such wonderful people from the office to the technicians.

Mary J.

"Steve was very pleasant & enjoyable! For sure 5 stars!"

Service technician Steve was very pleasant & enjoyable! For sure 5 stars!

Mrs. Z

"5 stars to EVERY Penning employee that has ever been to my home! Penning does a great job!"

5 Stars for EVERY Penning Employee! Been a customer of Penning Plumbing & Heating for over 10 years. 5 stars to EVERY Penning employee that has ever been to my home! Penning does a great job!

Caroline Z

"Took his time to answer questions & explain everything & his customer service was awesome!"

Bill is a great technician!! Took his time to answer questions & explain everything & his customer service was awesome!

David W

"Mike was great! He called back right away!"

10 stars out of 1 through 5 stars! She added that Joe & Frank did a great job, they were polite and courteous! Mike was great! He called back right away!

Dorothy B

"Steve found the problem after the cleaning & answered all questions! He went over the top!!"

Service was excellent in every way! Steve found the problem after the cleaning & answered all questions! He went over the top!!

Stuart M