Customer Comments

We always leave a postage paid, Customer Satisfaction Report Card for our Customers to complete once the job has been completed.
The following are some actual customer comments received back on those forms (typed exactly as they were written) along with some excerpts from unsolicited Customer Letters written to Penning.

"As a person who spent my career in the service industry, I am impressed by the professionalism shown throughout Penning. The people on the phone, scheduling of response call, cleanliness of the service reps, their trucks, and their work inside our house." (Cris & Jeff).

"Technician was very thorough & knowledgeable, explained options ... Greg was great - an asset for Penning!"

"In a world where society has become accustomed to poor service, I would like to congratulate your company for its excellent service. My wife and I sincerely appreciate the work and Bill put in reparing our gas line. You should be proud that Bill was able to do what so called Master Plumbers from (name withheld) and (name withheld) was not able to do. I also appreciate your customer service people for their helpfulness. I have already recommended your company to my coworkers and my wife and I will do so in the future." (Bill L)

"Both Steve & Joe were very non-intrusive with their "in/and/outs" of my home ... I'm very satisfied ... Stay in business. I appreciate your service"

"Friendly - intelligent - hard working - please send him again if we call in the future." (Travis)

"...the receptionist - she was very helpful, caring & kind." (Shelly)

"Thanks to everyone at Penning for your fine work in replacing our sewer line at (address withheld), and the cleanup and restoration of our yard afterward.